YANTRA YANA — TERMS & CONDITIONS

Effective Date: [To be inserted]
Last Updated: [To be inserted]

1. About Yantra Yana

Welcome to Yantra Yana.

These Terms & Conditions (“Terms”) govern your access to and use of www.yantrayana.in (“Website”) and your purchase of products from Yantra Yana.

Yantra Yana is an online-only sole proprietorship business based in Basavanagudi, Bangalore – 560004, Karnataka, India.

Yantra Yana offers handmade and handcrafted Yantra products, including:

Hand-painted Yantras

Canvas Yantras

Copper and metal Yantras

Personalised Yantras

By accessing the Website, placing an order, or purchasing a product, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

2. Eligibility

You must be 18 years of age or older to place an order through the Website.

By placing an order, you confirm that:

You are legally capable of entering into a binding transaction.

The information you provide is accurate and complete.

You are authorised to use the payment method used for the transaction.

3. Website Use

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for fraudulent or unlawful activities.

Provide false, inaccurate or misleading information.

Attempt to interfere with the operation or security of the Website.

Attempt unauthorised access to the Website, systems or data.

Copy, reproduce or misuse our logo, photographs, product descriptions, designs, graphics, videos or other content without permission.

Upload unlawful, abusive, defamatory or infringing material.

Misuse promotional offers, coupons or discounts.

Engage in activity that may damage Yantra Yana, its Website or customers.

We reserve the right to restrict or terminate access where reasonably necessary to protect the Website, business or users.

4. Products

Yantra Yana sells handmade and handcrafted Yantras.

Because our products may be handmade, slight differences may occur in:

Colour

Texture

Finish

Dimensions

Brushwork

Pattern details

Appearance

Such reasonable handmade variations do not automatically constitute a defect.

Product photographs are provided for representation. Actual products may have minor visual differences from images displayed on the Website.

5. Traditional and Spiritual Nature of Yantras

Yantra Yana may provide information concerning the traditional, cultural and spiritual significance of Yantras.

Such information is provided for educational, cultural and spiritual purposes.

Yantra Yana does not guarantee or promise any particular result or outcome from purchasing, possessing, displaying, using or following traditional practices associated with a Yantra.

Yantra Yana does not represent that a Yantra will:

Cure or treat a medical condition;

Prevent a disease;

Guarantee wealth or financial gain;

Guarantee marriage or relationship outcomes;

Guarantee career or educational success;

Guarantee prosperity;

Guarantee protection from a particular event;

Guarantee any particular spiritual, personal or life outcome.

Individual experiences may vary.

Nothing on the Website should be interpreted as medical, financial, legal, psychological or professional advice.

6. Product Pricing

Product prices displayed on the Website are intended to show the applicable customer price.

Yantra Yana is currently not GST registered.

Where taxes or other statutory charges are legally applicable, they will be handled in accordance with applicable law.

Yantra Yana reserves the right to change product prices, offers or promotions at any time before an order is accepted.

7. Payment

The Website currently accepts:

Credit cards

Debit cards

Net banking

Bank transfer

Cash on Delivery is not available.

Payments may be processed through Razorpay or other payment infrastructure used by Yantra Yana.

By making a payment, you confirm that you are authorised to use the selected payment method.

8. Order Placement and Acceptance

Placing an order does not automatically mean that Yantra Yana has accepted the order.

Orders are subject to:

Review by Yantra Yana;

Successful completion of payment; and

Order confirmation from Yantra Yana.

An order will be treated as confirmed after Yantra Yana has reviewed the order, successfully received/verified payment and issued an order confirmation.

We reserve the right to refuse, cancel or restrict an order where there is a reasonable concern regarding:

Fraud;

Incorrect or incomplete information;

Payment problems;

Unusual or suspicious activity;

Product availability;

Violation of these Terms; or

Other legitimate business or legal reasons.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with the refund provisions of these Terms.

9. Order Cancellation

9.1 Regular Yantras

Customers may request cancellation of a regular Yantra order before the product has been prepared or processed.

Once preparation or processing has started, cancellation may not be possible.

9.2 Personalised Yantras

Because personalised Yantras are prepared specifically for the customer:

Personalised Yantra orders cannot be cancelled once the order has been confirmed.

10. Processing and Delivery

Yantra Yana delivers products within India.

Orders are prepared and dispatched from:

Basavanagudi, Bangalore – 560004, Karnataka, India.

At least 7 working days may be required for processing and preparation of an order.

Actual delivery may require additional time depending on:

Product preparation;

Product availability;

Destination;

Courier service;

Weather;

Transport conditions; and

Other circumstances outside Yantra Yana’s reasonable control.

The 7-working-day period is therefore not a guaranteed final delivery date.

11. Shipping Charges

Within Bangalore

Free shipping is provided within Bangalore.

Outside Bangalore

Shipping charges will apply to deliveries outside Bangalore.

Orders can generally be shipped throughout India, subject to courier availability for the destination pincode.

Certain remote or unserviceable pincodes may not be eligible for delivery.

12. Courier and Tracking

Yantra Yana may use designated courier/logistics partners.

Once an order has been dispatched, customers will receive tracking information.

Order-related communications, including confirmation, dispatch and tracking updates, may be sent through:

If a courier experiences a delay or loses a shipment, Yantra Yana will make reasonable efforts to coordinate with the courier and resolve the matter.

Delivery timelines are estimates and are not guaranteed.

13. Returns

Eligible regular products may be returned where the product is:

Damaged;

Defective; or

Incorrectly supplied.

A return request must be made within 10 days from delivery, subject to the requirements of this policy.

14. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, you must contact Yantra Yana within 48 hours of delivery.

Customers may be required to provide:

Photographs of the outer package;

Photographs of the product;

Videos where reasonably necessary;

Order details; and

Other information reasonably required to assess the issue.

Yantra Yana will review the claim.

Where the claim is accepted, replacement will be the first resolution where reasonably possible.

If replacement is not possible, an eligible refund may be provided.

15. Return Shipping

The customer is responsible for return shipping costs.

Yantra Yana may provide further return instructions after reviewing the return request.

16. Personalised Yantra Returns

Personalised Yantras are specially prepared for the individual customer.

Accordingly:

Personalised Yantras cannot be returned or exchanged once the order has been confirmed, except where the product is received:

Damaged;

Defective; or

Incorrect.

The customer must report such an issue within 48 hours of delivery.

17. Other Non-Returnable Situations

A product may not qualify for return where the issue is caused by:

Customer misuse;

Improper handling;

Accidental damage;

Unauthorised modification;

Improper storage;

Moisture or environmental damage;

Normal wear and tear; or

Damage occurring after delivery due to the customer’s actions.

18. Refunds

Where a refund is approved, it will be made to the original payment method.

Refunds will generally be processed within 10 working days after the returned product has been received and checked/approved.

Actual crediting time may depend on the customer’s bank or payment provider.

19. No Warranty or Guarantee

Yantra Yana does not provide a product warranty or guarantee, unless expressly stated otherwise for a particular product.

No statement on the Website should be interpreted as a promise or guarantee of a particular personal, financial, health, relationship, career, educational, spiritual or other outcome.

20. Product Care

Customers are responsible for appropriate care, handling and storage of their products after delivery.

Damage resulting from:

Improper handling;

Accidents;

Unauthorised alterations;

Excessive moisture;

Improper storage;

Misuse; or

Normal wear and tear

will generally not be treated as a manufacturing or product defect.

Customers should follow any care instructions supplied with the product.

21. Promotions, Discounts and Coupons

Yantra Yana may offer:

Discounts;

Sale offers;

Promotional campaigns; and

Coupon/promo codes.

Promotional offers may be subject to additional conditions, expiry dates, minimum purchase requirements or product exclusions.

Yantra Yana reserves the right to withdraw or modify an offer where reasonably necessary, subject to applicable law.

22. Intellectual Property

All original content appearing on the Website, including:

Yantra Yana branding;

Logo;

Product photographs;

Product descriptions;

Graphics;

Videos;

Website text;

Designs; and

Other original materials

are owned or controlled by Yantra Yana or used with appropriate rights.

You may not reproduce, copy, distribute, modify, commercially exploit or otherwise use such materials without prior permission, except where permitted by law.

23. Customer Reviews, Photos, Videos and Testimonials

Customers may submit:

Reviews;

Ratings;

Photographs;

Videos; and

Testimonials.

By submitting such material, you confirm that you have the necessary rights to submit it and that it does not unlawfully infringe another person’s rights.

Yantra Yana may use customer-submitted content for legitimate business and marketing purposes, subject to applicable consent, privacy and other legal requirements.

Yantra Yana may remove content that is unlawful, misleading, offensive, defamatory, infringing or otherwise inappropriate.

24. Third-Party Services and Links

The Website may use or link to third-party services, including payment providers, courier services, Google services, Meta platforms, WhatsApp and other service providers.

Third-party services operate under their own terms and privacy policies.

Yantra Yana is not responsible for the independent practices, content, availability or policies of third-party websites or services.

25. Website Availability

Yantra Yana will make reasonable efforts to keep the Website operational.

However, uninterrupted or error-free access cannot be guaranteed.

The Website may occasionally be unavailable because of:

Maintenance;

Technical problems;

Hosting issues;

Internet or network problems;

Security incidents;

Software updates; or

Circumstances outside our reasonable control.

26. Limitation of Liability

To the extent permitted by applicable law, Yantra Yana will not be responsible for indirect, incidental, consequential or special losses arising from use of the Website or products.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable Indian law.

Nothing in these Terms limits statutory consumer rights available under applicable law.

27. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your:

Breach of these Terms;

Unlawful use of the Website;

Fraudulent conduct;

Infringement of third-party rights; or

Misuse of Yantra Yana content or services.

28. Force Majeure

Yantra Yana will not be responsible for delays or inability to perform obligations caused by circumstances beyond its reasonable control, including:

Natural disasters;

Floods;

Fire;

Epidemics or pandemics;

Strikes;

Transport disruptions;

Government restrictions;

Civil disturbances;

Power or internet failures;

Courier disruptions;

Technical failures; or

Other unforeseen circumstances.

Yantra Yana will make reasonable efforts to resume performance as soon as reasonably possible.

29. Grievance Redressal

Yantra Yana will maintain a grievance redressal mechanism for customer complaints.

Grievance Officer: [TO BE APPOINTED BEFORE WEBSITE GO-LIVE]
Designation: Grievance Officer
Email: agaramindira@gmail.com
Phone: 9880710032
Address: Basavanagudi, Bangalore – 560004, Karnataka, India

The grievance officer details should be completed and displayed prominently before the website goes live because the e-commerce rules require grievance-officer information to be made available. (Consumer Affairs)

Customers are encouraged to first contact Yantra Yana so that the matter can be reviewed and resolved.

30. Customer Support

Email: agaramindira@gmail.com
Phone: 9880710032
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

31. Dispute Resolution

Customers are encouraged to first contact Yantra Yana through the customer-support/grievance mechanism to attempt an amicable resolution.

Nothing in this clause prevents a customer from exercising any legal rights or remedies available under applicable law.

32. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, courts having jurisdiction in Bengaluru, Karnataka, India shall have jurisdiction over disputes relating to these Terms or transactions with Yantra Yana.

33. Changes to These Terms

Yantra Yana may update these Terms from time to time.

The latest version will be published on the Website with the applicable Effective Date / Last Updated date.

Customers should review the Terms periodically.

34. Contact

Yantra Yana
Sole Proprietorship Business
Basavanagudi, Bangalore – 560004
Karnataka, India

Phone: 9880710032
Email: agaramindira@gmail.com
Website: www.yantrayana.in